Returns/Exchanges

Since products are only printed once ordered, returns and exchanges are not supported. However, in case of a damaged product or a manufacturing error, tdcministry will offer a free reprint or a refund if you contact tdcministrystore@gmail.com within 30 days of product delivery.

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Damaged/defective product

Any problems with your received products must be reported within 30 days of product delivery, along with the required photo proof.

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A free reprint or a refund will be offered if the problem is reported within 30 days of product delivery, along with your order ID and required photo proof. 

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To expedite the resolution of your issue, please include your order ID and any necessary photo or video evidence, as outlined below, when contacting us by email.

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Delivery-related product damage

• Email A photo or video of the received product, where the package, the printed design, and the issue are clearly visible.

Wrong product

• Email A photo of the product that was received, with the size tag clearly visible as well.

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An issue with the product (incorrect size, brand, quality)

• Email A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.

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